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Many of the questions we're asked turn out to be the same questions. Please see if you can find your answer here but if not, feel free to email us at service@DirectInflatables.com

Can I get it faster than regular ground?
Yes you can, for an additional charge.  Email us at sales@DirectInflatables.com or call us at 1-800-651-0012, tell us where you are and what you want, and we can tell you what the faster service will cost you.  Bear in mind that if it has to go on a plane instead of a truck, the cost takes a big jump.

 

Can you ship to me outside the USA?
We can ship most things from the Aquaglide and Aqua Sports Island Hopper product lines to most places outside the US.  If you’re in Canada, please check out our sister site www.DirectInflatables.ca.  It has CAD prices and the products are shipped from Canada.

Send us an email at sales@DirectInflatables.com.  Tell us what product you’re interested in.  Tell us your shipping address, including postal code.  We’ll get a price and email you back.  We'll deduct the amount we would normally expect to spend on our 'Free Shipping in the USA' offer, so that will help with your cost.

 

There are two main bits of advice which will help your watersports inflatables live a longer life:  the first is never fold them up and put them away wet.  Let them dry completely.  If you trap moisture inside a folded-up item for months at a time, it can cause mold or mildew which will undermine the fabric.

The second advice has to do with protectant.  The longer your tube, raft or boat spends in the sun, the more chance there is for UV to work on it.  Using a good UV protectant like 303 really helps.  NRSweb.com sells 303 online.

There’s other advice, like don’t try to make it do things it’s not designed to do, but we’re hoping these are more obvious.

 

What's this about a contest?
From time to time we hold contest giveaways of ski tubes. We'll announce it on our home page when there's a contest running. Anyone on our email list who hasn't won before is eligible. Leave us your email address, at the top left of the page, to be automatically entered in the next contest.

 

What's your privacy policy?
We take your privacy very seriously at DirectInflatables.ca. The most common concern people have is the security of credit card information. Rest assured that we maintain the highest levels of security for personal and credit card information and we are fully PCI compliant, the industry standard. Card information is not passed to any other entity beyond our charge authorizing company.  None of your personal information, whether gathered on our mailing list or though purchases, is passed to anybody else.  Please  click here to see our entire Privacy Policy.

 

What's your return policy?
Please click here to go to our return policy page.